WHAT IS A PATIENT-CENTERED MEDICAL HOME?

A Patient-Centered Medical Home (PCMH) is a trusting partnership between a doctor-led health care team and an informed patient. It includes an agreement between the doctor and the patient that acknowledges the role of each in a total health care program.

What will we do as your patient-centered medical home?

  • Ask what your goal is, or what you want to do to improve your health 
  • Ask you to help us plan your care, and to let us know if you think you can follow the plan
  • Create written copies of care plans for more complex illnesses
  • Have the care team members doing more or different parts of care
  • Remind you when tests are due so you can receive the best quality care
  • Ask you to have blood tests done before your visit so that doctor has the results at your visit
  • Explore methods to care for you better; including ways to help you care for yourself

What will we trust you, our patients, to do as participants in your medical care?

  • Tell us what you know about your health and illness
  • Tell us about your needs and concerns
  • Follow the care plan that is agreed upon—or let us know why you cannot so that we can try to help or change the plan
  • Tell us what medications you are taking and ask for a refill at your office visit when you need one
  • Let us know when you see other doctors and tell us what medications they put you on or changed
  • Ask other doctors to send us a report  about your care when you see them
  • Seek our advice before you see other physicians. We may be able to care for you and we know about the strengths of various specialists
  • Learn about wellness and how to prevent disease
  • Learn about your insurance so you know what is covered
  • Respect us as individuals and partners in your care
  • Keep your appointments as scheduled  or call and let us know when you cannot
  • Pay your share of the visit fee when you are seen in the office
  • Give us feedback so we can improve our services (We may survey you in the future to understand this better.)

Our commitment to our patients is to continue to:

  • Provide you with a care team who will know you and your family
  • Respect you as an individual—we will not make judgments based on race, religion, sex, age, disability, etc.
  • Respect your privacy—your medical information will not be shared with anyone unless you give us permission or it is required by law
  • Provide care given by a team of people lead by your physician
  • Give the care you need when you need it
  • Give care that meets your needs and fits with your goals and values
  • Give care that is based on quality and safety
  • Have a doctor on call 24 hours a day and seven days a week
  • Take care of short illness, long term disease, and give advice to help you stay healthy
  • Tell you about your health and illnesses in a way you can understand
  • To improve your care in the near future we will use technology like our Electronic Health Record and we will strive to continuously improve.